Skip to content

Order status

Track your order

Enter your order ID and purchase email to see exactly where your order stands and reach your kit.

Payment pendingUnlockedRefunded

Your order ID is on your confirmation screen and in your receipt email, and starts with TN-. Use the same email you purchased with.

How your order progresses

  1. 1

    Awaiting payment

    Order saved — waiting on payment to unlock your kit.

  2. 2

    Paid

    Payment confirmed — your kit is ready.

Once your payment clears, your kit unlocks instantly. If a refund is issued, your order shows as Refunded.