Frequently asked questions.

TemplaNest is a digital template store. We sell instant-download Canva template kits for creators, freelancers, small businesses, coaches, and agencies — editable social posts, launch graphics, ad creatives, and content planners you can customize in minutes.

Yes. The moment your payment is confirmed, you're taken straight to a download page with your files and Canva template links — no waiting, no "check back later." We also email everything to you as a backup, and support usually replies within 24–48 business hours if anything looks off.

Yes, in specific cases — for example duplicate charges or a genuine technical issue that blocked your access. Outside of those cases, digital products are non-refundable once downloaded, since you can preview every kit before buying. Full details in our Refund Policy.

No. Every TemplaNest kit is a digital product delivered online. Nothing is shipped to you — you get instant access to your files and template links after purchase.

Right after your payment is confirmed, you're taken to a download page with your quick-start guide, Canva template links, and content calendar. We also send these to the email you used at checkout, so keep an eye on your inbox (and spam folder).

No. TemplaNest templates are designed to work with free Canva-friendly layouts wherever possible. A small number of premium elements inside certain templates may require Canva Pro, but you can fully use and customize every kit on a free Canva account. If you ever see a small crown icon on an image or font inside Canva, that one element needs Canva Pro — you can simply swap it for a free alternative in one click.

Yes. Every template is fully editable in Canva — swap colors, fonts, text, and images to match your own brand in just a few clicks.

Yes. Once you've customized a template with your own content, you can use the final design for your own personal or business use, including marketing your products or services.

Yes. You can use TemplaNest templates to create designs for client projects. What you can't do is hand over the original, uneditable template files themselves — see the next question.

Customers can use the final customized designs for personal or business use, but they cannot resell, redistribute, share, or claim the original template files as their own.

Each kit includes Canva template access links (opens directly in Canva — a free account takes under a minute to create if you don't already have one), a PDF quick-start guide, and a content calendar file. Exported designs from Canva can be downloaded as PNG, JPG, or PDF, depending on where you plan to use them.

Contact support@templanest.com with your order details as soon as possible, and we'll update your email and resend access to your files.

Email us any time at support@templanest.com or use the contact form on our Contact page. We usually reply within 24–48 business hours.